Katy Russell

Specialist Service Lead - Conflict Resolution

When you’re in a difficult situation at work, change may seem impossible. I can help you develop the confidence to know things can be better and provide the tools and support to make it happen!
Katy thrives on the challenge of converting difficult situations and people issues into successful outcomes.

Her extensive industrial relations and law background allow Katy an in-depth understanding of the context of complaints and grievances.

Mapien’s in-house expert in conflict resolution, Katy uses a strategic approach to diagnose the root causes of conflict and develops inventive, yet practical advice to manage difficult situations. She understands difficult work situations can feel impossible to change and helps people build confidence, by providing the tools and support for resolution and improvement.

An accomplished leadership coach and trainer Katy finds the personal interaction with employers and employees in this environment highly satisfying. She is always looking for ways to raise the bar by making training experiences stimulating and effective for both participants and their organisations.

Katy works with clients in a wide range of industries including education, childcare, retail, electricity, mining, government, food processing and government-owned corporations.

Qualifications & Memberships

BA, GDip Bus(IR), LLB (Hons), GC MedConfRes (enrolled),

  • AccM LEADR
  • Accredited Mediator (NMAS)
  • GENOS Facilitator
  • LEADR Association of Dispute Resolvers
  • Queensland Industrial Relations Society