Creating people impact

How do you like to make a difference?

I like to develop deep and trusting relationships with my clients, so that I can understand not only the organisational and strategic needs, but also what my client feels and needs to make sure that I hit all marks. When I can make my clients look good and elevate their profile within their own business, or help owner manager clients to take a firmer grasp of those levers that can grow their business and benefit their growing organisational family, that is success for me.

I’m quite privileged to know a little bit about human behaviour, thinking, and psychology broadly, and it’s my job to enable access to that for all of our clients, and also internally at Mapien.

What do you enjoy most about working at Mapien?

We work with an amazing range of clients across multiple sectors, industries, and sizes, and I believe that we have earned that privilege across our 40 years of practicing across Australia, and it is reflected in our reputation.

It is our people here at Mapien who have driven that quality though, and at the end of the day it is our people that I really enjoy the most about working at Mapien. Working as a consultant means that you work with a large variety of clients in different capacities, but it is an enormous gift to have a large team of equally driven professionals who are just as fanatical about quality of work, and who also get along so well across all teams and functions. Mapiens are awesome, and this is what I enjoy the most.

How do you create people impact?

I’m lucky enough to be able to share my knowledge of the psychology of people at work with an enormous variety of clients across sectors, industries, and to see the impact that this has on our clients’ outcomes and confidence. I feel like it is our job to teach, translate, rather than to be the gatekeepers of knowledge or understanding. Clearing away the jargon and technobabble, I enjoy breaking down the things that help in a simple and practical way to simplify big audacious problems is how I like to create people impact.

What do you think is key to 40 years in business?

The key to longevity is very much our people. In terms of knowledge, deep expertise, and quality of support and guidance that we provide to our clients, our people have been a key strength for the business. More than that though, our people are committed to helping our clients and each other, and ultimately its this strong bond among our team with such a diverse and complementary set of skills and knowledge that allows the business to build across 40 years, in the face of numerous global and national challenges over that time.

What drives you to do what you do?

People spend a significant portion of their lives at work, and a number of factors can make that a very good experience, or a very bad one. My expertise allows me to help wide groups of working Australians, and our international friends, to be engaged, capable, in the right role for them, and focused on wellbeing. I do what I do to help improve our working lives, which in turn improves our overall quality of life and communities.

As Principal Consultant and a Psychologist, Ian leads Mapien’s psychometric function, the Mapien Radar.  Based in the Brisbane office, Ian initially started his career at Mapien as an intern, before returning to the business in 2019.